Client Success Manager Services Policy

Welcome to our Client Success Manager Services! This policy outlines how we work together to ensure you get the most value from our partnership. Our goal is to make sure our communication is clear and effective, and that you know what to expect from our client success managers. Please take a moment to read this carefully so we can maintain a productive and positive collaboration.

1. Communication Guidelines

To provide you with the best support possible, please direct all questions and inquiries to our support email: support@getmorestudents.com. This helps us keep track of requests efficiently and ensures that your concerns are addressed promptly. For additional details, please refer to our general communication policy here: https://studiohub.ai/communication-policy

2. Scheduled Meetings Only

Your client success manager will schedule a meeting with you once a month. If you need to reschedule for any reason, please use the scheduling link provided by your client success manager. This link will show you their current availability, making it easy to find a new time that works for both of you. Please note that if a monthly call is canceled and not rescheduled until the following month, that missed call will not carry over.

Our client success team does not participate in unscheduled phone or Zoom calls. Scheduled meetings allow us to properly prepare and ensure that our discussions are valuable for you. Please respect this boundary to help us make the best use of our time together.

3. Role of Your Client Success Manager

Your client success manager is here to support you by offering guidance, coaching, feedback, and strategies that can help your business succeed. They will share relevant resources and advice, but it's important to understand that they are not here to do the work for you. Their role is to empower you with the right knowledge, not to implement strategies or complete tasks on your behalf.

4. Productive Partnership Tips

  • We Value Your Feedback: We are always looking to improve. If you have feedback regarding your client success manager, please email us at support@getmorestudents.com. Your feedback helps us enhance our services.

  • Manager Changes: If you'd like to request a new client success manager, please let us know at support@getmorestudents.com. When doing so, it's helpful to provide constructive feedback on what could be improved.

5. Confidentiality and Collaboration

While conversations with your client success manager are private, there may be times when they discuss your situation internally to ensure you receive the best possible advice. This helps us provide accurate solutions to complex issues.

6. Limits of Expertise

Although our client success managers are knowledgeable about all areas of our business, they may need to consult our specialized teams for technical issues related to advertising or automation. This ensures that the information and guidance you receive are accurate and helpful.

Thank you for understanding how our client success manager services work. By following these guidelines, we can create a successful and productive partnership that helps you reach your goals.

By using this website, you understand the information being presented is provided for informational purposes only and agree to our Terms of Use and Privacy Policy. StudioHub relies on information from various sources, including clients and third parties, but cannot guarantee the accuracy and completeness of that information.

Copyrights @2024