Tech Support Policy

Welcome to our Tech Support page. Below you'll find our guidelines on how to reach us, what to expect from our support team, and the reasons behind our approach. We aim to provide the best possible help in a way that is clear, efficient, and easy for everyone involved.

How to Get Support

All support requests should begin with an email to support@getmorestudents.com. We primarily communicate through email because it helps us keep track of conversations, address your needs effectively, and make sure nothing falls through the cracks. Here are some important details to keep in mind:

  • Support Questions: For any support-related questions, please email us at support@getmorestudents.com.

  • Urgent Matters: If your issue is urgent, include "urgent" in the subject line of your email so that we can prioritize it accordingly.

  • Phone or Zoom Calls: If a situation requires a call, we will email you a link to schedule a time that works for you. Please note that we cannot take unscheduled phone calls.

Response Times

Our email support hours are Monday to Friday, 9 AM to 7 PM EST. While we strive to respond as quickly as possible, please note that we are not an emergency service. During support hours, it may still take a few hours for us to get back to you. Your patience is greatly appreciated.

To get faster help, we recommend providing a Loom video to illustrate your issue. This helps us understand your needs more quickly and resolve your problem efficiently.

Why We Don’t Offer Phone or Text Support

We do not provide support via phone or text messages. Our systems are not equipped to track or notify our team of phone calls or texts, and we do not have the staff capacity to provide real-time phone support. If you contact us via text or phone, your message may get lost, and we cannot be responsible for missed communications through these channels.

For more details on response expectations, please see our Communication Policy: https://studiohub.ai/communication-policy

Scope of Our Tech Support

Our tech support team is here to assist you with troubleshooting, guide you to helpful resources, and provide best practice advice for using StudioHub features. However, they are not available to perform tasks like building automation, making website changes, or completing work on your behalf.

Additionally, we are not liable for any damage that may occur if you decide to implement suggestions provided by our tech support team. We encourage you to proceed carefully and, when in doubt, consult a professional.

Thank you for understanding our approach and helping us provide efficient and effective support for everyone.

By using this website, you understand the information being presented is provided for informational purposes only and agree to our Terms of Use and Privacy Policy. StudioHub relies on information from various sources, including clients and third parties, but cannot guarantee the accuracy and completeness of that information.

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