Refund Policy
Onboarding & Setup Fees
StudioHub’s onboarding process is highly hands-on and personalized. As soon as you sign up, our team begins working on your account setup, reviewing your business information, and laying the foundation for a successful onboarding experience.
Because of the time and resources involved, and the hands-on approach we take with every client, setup fees are handled as follows in the case of a refund request:
If your first onboarding call has not taken place: You may request a full refund of the setup fee within 30 days of purchase, as long as no onboarding work has started (this means you have not begun your official onboarding calls with our team).
If your first onboarding call has taken place: The setup fee is non-refundable. At that point, a significant portion of the onboarding work has already been completed behind the scenes.
No Refunds for Annual Payments
Our annual subscriptions come with a discounted rate, designed to reward users who commit to StudioHub for the long term. Since annual subscriptions come with a discounted rate, we do not offer refunds, including partial refunds, for these plans. This is to ensure fairness to all users, including those who pay month-to-month without a discount.
No Pro-Rated Refunds
StudioHub does not provide pro-rated refunds for any remaining subscription period after cancellation or if users decide to temporarily pause their service. We encourage users to carefully choose their service terms to make sure they are selecting the best option for their needs.
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